Payments

Cancellation & Refund Policy

The rules below reflect the cancellation/refund subjects shown on the current I-Net Fiber customer/payment site. I-Net Fiber should confirm the final wording and timelines before this page goes live.

Cancellation

Recharge, subscription and installation charges are generally final and are not eligible for cancellation or exchange once successfully processed, except where a refund is expressly approved or required by law.

Failed or undelivered recharge

If a transaction has been completed and money has been debited but the recharge has not been delivered within 24 hours, the customer should contact I-Net Fiber with the mobile number or username, recharge value, transaction date and order/transaction number.

Investigation and refund

I-Net Fiber will investigate the transaction. Where it is confirmed that the customer's account was charged without delivery of the purchased recharge, the eligible amount may be refunded through the applicable payment channel. The current payment information states a target of up to 7 working days after the relevant request is received.

Incorrect account / recharge

Customers are responsible for checking the account identifier before completing a recharge or subscription purchase. Incorrect-account purchases may not be refundable.

Fraudulent or duplicate transactions

Customers should report suspected fraudulent or duplicate transactions to I-Net Fiber promptly with the transaction details. Do not share passwords, OTPs or other confidential credentials with anyone claiming to provide support.

Contact

Email: info.inetbroadband@gmail.com
Phone: +91 7875162020
Address: Prabhat Height, Flat No-15, Near Buddha Vihar, Pimple Saudagar, Pune 411027, Maharashtra